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No one’s perfect. No web site is bulletproof. Put the two together and you’ve got some concerning, mildly annoying, and darn funny things that happen when the two collide. Witness LinkedIn: I’ve seen some wonderful improvements over the years, but other features (or lack thereof) are still head-scratchers. In the middle of these is the juxtaposition of “operator error” and poor site design. Here are some of the most uncomfortable things that happen on LinkedIn and potential f

Perhaps you’ve done it already: design a product on a web site yourself using a configurator. And then pay for it. Then it’s shipped to you. And you hopefully enjoy it. This new level of customized product development and selling  — no marketing required — has mushroomed to unseen levels with the growing capabilities and sophistication of online retailing. We’ve seen mass customization before in the offline and online worlds. For instance, when buying a custom home (get it? c